Shepparton Bank of Melbourne branch to close

By Monique Preston

Oct 6, 2022

Closure imminent: The Bank of Melbourne’s Shepparton branch will close next year. Photo by Holly Daniel

Shepparton’s Bank of Melbourne branch will close its doors for good early next year.

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The bank has announced it will close the branch in the Maude St Mall on February 24.

While not commenting on the Shepparton branch specifically, a Bank of Melbourne spokesperson said declining customer use of branches meant that “in some instances, we may take a difficult decision to leave a branch location”.

“With more digitally active customers, we’re investing in services to complement how our customers choose to bank,” the spokesperson said.

Shepparton Bank of Melbourne customers will still be able to access many of the same cash services locally — such as cash withdrawals, cash and cheque deposits, and account balance checks — at the Australia Post Shepparton post office in Wyndham St, just 240m from the current Bank of Melbourne branch.

Bank of Melbourne ATMs in Shepparton and Mooroopna, which do not charge their customers operator fees, will also remain.

The spokesperson said the bank would continue to support its customers by expanding access via Bank@Post, telephone, mobile and virtual banking.

“We take steps to ensure customers are notified in advance about the changes and are directly connected with the services they need to continue to do their banking,” the spokesperson said.

“For those who are new to digital banking, or may require more assistance with the changes, we provide dedicated support and education to make the transition easier.”

The spokesperson said there was a “robust process in place” to help the Bank of Melbourne employees to find new opportunities within Westpac Group, “meaning the majority of employees affected secure a new role and continue their career in the group”.